What is Salesforce? Let’s Know More About It!

I will start this post by saying “Salesforce is awesome” and you will know why 🙂

So what is Salesforce?

Salesforce is a customer relationship management (CRM) system, but it’s different from just about any other software solution you’ve ever used.

Unlike traditional software, Salesforce is an Internet-based service that requires no software installation on your part. You have to simply log in as you would on any other Website.

Here is one of the early Salesforce logos emphasizing No Software.

So what does this No Software means for Salesforce?

Instead of buying software licenses and installing it on your own hardware in your own data center, Salesforce transformed the industry by introducing the notion of running the software on its servers and selling subscriptions.

This approach of several customers running on the same server at the same time came to be known as multi-tenancy, and it made resource distribution far more efficient.

Let’s understand this with the project lifecycle as follows:

As seen from the above image if a project has to be implemented via a legacy system then it required you to set up your server, buy different software and its installation and licensing management, user provisioning, analytics setup, robust data/app security, and finally build a mobile app for your user.

This entire project journey may take about 6-12 months depending upon the complexity and logistics.

However, if you go via Salesforce you can focus on building and developing the application rather than spending time and money on setting up the infrastructure.

As seen in the above image you have to only focus on the configuration and development part of your project.

With Salesforce, you will have a full suite of services to manage the customer lifecycle. This includes tools to pursue leads, manage accounts, track opportunities, resolve cases, and more.

Depending on your team’s objectives, you might use all Salesforce tools from day one or just the functionality to address the priorities at hand.

The more you and your team adopt Salesforce into your work, the more information you’ll have at your fingertips to deepen customer relationships and improve your overall business.

Salesforce Editions:

Salesforce.com has five versions of its service. All versions have the same consistent look and feel, but each varies by feature, functionality, and pricing.

Edition	Feature
Personal Edition	Basic account, contact, and opportunity management for one person
Team Edition	Account, contact, and opportunity management for teams of five users or less
Professional Edition	Full-powered CRM without complexity for any size organization.
Enterprise Edition	Flexible CRM for more complex organizations.
Unlimited Edition	Extending CRM for organizations that want to run multiple business applications using the Salesforce platform.

Salesforce Products:

Let’s discuss the cloud services offered by Salesforce:

Sales Cloud: Grow with ease, from anywhere, with the right sales tools. Bring out the best in every rep. Win more deals as a team. 
It’s important to build deeper connections with your customers, manage and monitor your business in real-time, and pivot fast as the world continues to evolve rapidly. Sales Cloud can help.

Service Cloud: Get everything — and every expert — you need, all in one place. Provide industry-leading support. Solve problems fast.
Give agents a holistic view of every customer, whether they’re in the contact center or working remotely. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. 

Commerce Cloud: Grow revenue and relationships with a completely connected digital customer journey. Convert more customers and drive loyalty with a seamless customer journey from marketing to sales, commerce, fulfillment, service, and beyond. Build with your choice of click- or code-based tools.

Marketing Cloud: Whether you’re looking for enterprise-level email, marketing automation, digital advertising, data management, analytics, or anything else, Salesforce has you covered. Inspire action and loyalty by humanizing every moment, for each customer. Power every interaction with AI from ad to account-based marketing, email to eCommerce, social to service, and more.

Salesforce Platform: Quickly deliver smart and engaging customer experiences that respond to changing business needs. Leverage AI to create insight-driven apps that are connected to your Salesforce data. Then, apply intelligent answers, explanations, and recommendations to boost growth and productivity with AI-powered automation.

Here we covered a glimpse of just a few of the cloud services Salesforce offered.

As of writing below image shows all the products and services offered by Salesforce. You can know all of them in great detail by vising https://www.salesforce.com/products/#products-scroll-tab

You can sign up for a Salesforce developer org by visiting https://developer.salesforce.com/signup to start your Salesforce developer journey 🙂

Thank you for visiting SalesforceBlue.com
If you have any queries feel free to write down a comment below 🙂